General terms and conditions of the online store a-knihy.sk
These General Terms and Conditions (hereinafter referred to as "GTC") apply to contracts concluded at a distance in the internet publishing house www.a-knihy.sk between the seller and the buyer pursuant to the Consumer Protection Act no. 102/2014 Coll.
The operator/seller of the online store www.a-knihy.sk is the company A-knihy, s.r.o., Robotnícka 10065/1D, 036 01 Martin, Slovakia. The company is registered in registered in reg. Žilina District Court Dept. with. r. about. vl. no. 79843/L., ID number 54615615, VAT number: 2121747551.
The orderer/customer/buyer is a natural person who, when concluding and fulfilling a consumer contract, does not act within the scope of his business activity or employment. A purchase made by a business entity is governed by the Commercial Code as amended.
1. Ordering goods
By sending the order of the selected goods, the customer confirms the binding nature of his order and agrees to the purchase order. After sending the order, the customer will see information about the inclusion of his order in the ordering system. If the customer correctly fills in the e-mail address when placing the order, he will receive a confirmation of his order.
If the information about sending the order is not displayed or if the copy of the order is not delivered to the entered e-mail address, please contact us as soon as possible.
Prices
All prices include VAT. For the customer, the price stated as "Price for you", i.e. j. price after discount. Discounts and promotions cannot be combined with each other.
Payment method
The customer can choose from the following types of payment:
* Cash on delivery – payment upon delivery of goods by postal service to the address specified in the order.
* Transfer - after sending the order, the customer transfers the payment to the account of the operator of the online store no. 2949129512/1100 (Tatra bank), IBAN: SK4411000000002949129512. The number generated by the system will be used as a variable payment symbol. After crediting the amount to the account, the goods will be immediately sent to the customer for invoicing, or delivery address specified in the order.
* Card payment
Online payment with embossed VISA and Eurocard/MasterCard payment cards.
All currently offered forms of electronic banking (payment for goods via the Internet) are implemented directly on the website of your bank, which will only provide us with information about the success or failure of the payment and your name or account number (so that we can identify the payment and return it if necessary). . In no case will we learn any other information (your login details, your account balance, etc.).
2. Order processing
In case of ambiguities, the operator has the right to contact the customer through the data entered by him, and therefore it is in the interest of the customer to provide true data.
Method of delivery, price and delivery time
The goods will be delivered to the customer at the billing or delivery address, if it is specified in the order.
Titles marked "In stock" are usually shipped within 72 hours. If you order a title that has since been sold out, we will inform you about it via e-mail or by phone and we will agree on the next procedure. We will inform you about the dispatch of the shipment by email to the address you provided during registration.
We usually ship the goods within 10 working days of receiving the order. For Czech titles that we do not have in stock, this period may be extended. Approximately 3-5 working days for delivery by Slovakian Post, or 1-2 working days for delivery by courier service (delivered only on working days) must be added to this period.
The delivery time is indicative. For some titles (especially Czech ones), the delivery time may be extended!
If you order several titles with different delivery times, we will send them to you only when we have them all in stock.
Please note that for books that are on pre-sale, the release date is only indicative and may be changed by the publishing house that publishes the book.
The goods can also be collected in person at the publishing house A-knihy, s.r.o., at the address Robotnícka 10065/1D, 036 01 Martin, Slovakia. You can pay in cash when picking up in person. There is no delivery fee for this collection method.
You do not pay for packaging with us.
Price list for postage when delivering a parcel in the territory of the Slovak Republic (pays for sending one parcel):
Method of delivery
Slovak Post express courier to the post office
(Next day delivery) €6.30
Slovak Post express courier to the address
(Next day delivery) €8
Packet Home delivery €6
Packet delivery point €3.70
Surcharge for cash on delivery: €1.20
When ordering 2 books, shipping is free!
Advantages of delivering parcels by courier service:
– the books will be delivered directly to your hands,
– delivery within 72 hours of dispatch of the order (delivered on working days),
– repeated delivery,
– tracking the shipment on the Internet.
Ordering abroad
If you request to send the package to an address outside the Slovak Republic, after receiving the order, we will inform you of the exact amount of postage to the country of destination. We charge postage according to the valid rate schedule of Slovak Post or courier services.
Checking the shipment
When receiving the shipment, the customer is obliged to check whether the package in which the goods are packed is not damaged. In case of visible damage to the shipment or goods, the customer is entitled not to accept the shipment. If the customer discovers the incompleteness of the goods or any damage to the goods caused by the transport, which is not manifested by external damage to the packaging, it is necessary to write a protocol on the detected defects caused during the transport with the carrier - courier service at the place of delivery of the goods! If the customer accepts the goods despite obvious damage to the packaging, the seller will not accept any later complaints for this reason.
3. Warranty, order cancellation and withdrawal from the contract
We provide a 24-month warranty for goods purchased from us, which runs from the time the goods are received by the customer.
3.1. Order cancellation:
The customer can cancel the order within 7 days of its dispatch. This only applies to orders that have not yet been shipped. Please contact us at: info@a-knihy.sk
The seller has the right to cancel the order if, due to the unavailability of the goods, even after making all the efforts that can be fairly required of him, he is unable to deliver the goods to the buyer within the required period or at the price indicated in the online store, unless he agrees with the buyer on substitute performance.
In the event that the customer made a payment via internet banking, when canceling (or changing) the order, he requests a refund to the e-mail address: info@a-knihy.sk
We will return the money to him within 14 days to the account that he informs us of, or back to the card if the payment was made by bank card.
3.2. Withdrawal from the contract:
The buyer, who is a natural person consumer, is entitled to withdraw from the contract even without giving a reason in accordance with sec. § 7 of Act no. 102/2014 Coll. on consumer protection in distance selling within 14 days from the receipt of the goods or from the date of conclusion of the contract for the provision of electronic content not supplied on a physical medium (e.g. e-books, software, etc.). In the event that the goods were delivered separately within one order, the withdrawal period runs from the moment of receipt of the goods that were delivered last.
However, according to para. 6 letters i) and j) of the above-mentioned paragraph of the Act on Distance Selling of Goods, the buyer cannot withdraw from the contract, the subject of which is mainly:
– i) sale of sound recordings, video recordings, audio-visual recordings or computer software sold in protective packaging, if the consumer has unpacked this packaging,
– j) sale of periodicals, with the exception of sales based on a subscription agreement and sale of books not supplied in protective packaging.
The deadline for withdrawal from the contract is considered to have been observed if the notice of withdrawal from the contract was sent to the seller no later than the last day of the deadline according to § 7 par. 1 of Act no. 102/2014 Coll.
The buyer is obliged to send the goods back to the address A-knihy, s.r.o., Robotnícka 10065/1D, 036 01 Martin, Slovakia no later than 14 days from the date of withdrawal from the contract. Please do not send the goods to us on cash on delivery. The customer bears the costs associated with returning the goods to us.
The goods can also be returned in person at our publishing house at the above address.
No later than 14 days from the delivery of the notice of withdrawal from the contract, we will return the purchase price to you, which will be sent to the account you specified, in case we do not agree on another method. We are not obliged to return the purchase price to you before the goods are delivered to us or until you prove that the goods have been sent back to our address.
In case of unauthorized withdrawal from the contract, the goods will be returned to you at your expense.
We send the contract cancellation form to the customer by email when the order is confirmed. If needed, it can be downloaded here:
4. Complaints
We pay maximum attention to processing your order, but even so, it may happen that the book may have flaws. There can be not only a manufacturing defect (inverted binding, missing pages) or damage to the shipment during transport.
4.1. Inspection of goods upon receipt:
a) When receiving the shipment, the customer is obliged to check whether the package in which the goods are packed is not damaged. In case of visible damage to the shipment or goods, the customer is entitled not to accept the shipment. If the customer discovers the incompleteness of the goods or any damage to the goods caused by the transport, which is not manifested by external damage to the packaging, it is necessary to write a protocol on the detected defects caused during the transport with the carrier - courier service at the place of delivery of the goods! If the customer accepts the goods despite obvious damage to the packaging, the seller will not accept any later complaints for this reason.
b) The customer acquires ownership of the goods by taking them over at the place of delivery and paying the purchase price in full. Upon acceptance of the goods, the risk of accidental damage during transport also passes to the customer.
c) The customer is obliged to inspect the delivered goods without unnecessary delay after taking them over. The customer is obliged to submit any claim to the seller without undue delay. In the event that the customer does not file a claim with the seller within the deadline according to the previous sentence, the delivery of the goods is considered complete and without defects.
4.2. If you are not satisfied with the contents of the shipment, we present you with the following COMPLAINT PROCEDURE:
a) The relevant provisions of the Civil and Commercial Code, as well as the Consumer Protection Act, apply to product complaints. Claims are handled by Vydavateľstvo A-knihy, s.r.o., Robotnícka 10065/1D, 036 01 Martin, Slovakia, phone: (+421 43 400 1630), e-mail: info@a-knihy.sk
b) Each product is accompanied by an invoice, which also serves as a warranty certificate.
c) If the buyer/customer discovers any difference between the invoiced and actually delivered goods (type or quantity), he/she shall submit a written (telephone, e-mail) complaint to the seller within 14 days at the latest. the seller does not have to recognize any later claim.
d) The customer shall personally deliver the claimed goods in intact condition and with an attached copy of the invoice and a precise description of the subject of the claim or send it at his own expense to the address Vydavateľstvo A-knihy, s.r.o., Robotnícka 10065/1D, 036 01 Martin, Slovakia. The seller will process the claim without undue delay, but within 30 days at the latest.
e) After processing the complaint, the seller will inform the customer via e-mail or telephone about the result of the complaint without undue delay, or send the goods directly to the customer's address at his own expense.
f) The right to claim expires in cases arising from the Civil or Commercial Code. This is, for example, improper handling of goods, mechanical damage, etc.
g) The seller is not responsible for delayed delivery of goods caused by an incorrectly given address of the recipient.
h) The buyer acknowledges that if the goods returned by the buyer are damaged, the seller is entitled to compensation for the damage caused to the buyer. The seller is entitled to unilaterally set off the claim for payment of the incurred damage against the buyer's claim for the return of the purchase price and the costs of delivery of the goods.
i) When sending, the buyer is obliged to pack the goods in a suitable package so that they are not damaged or destroyed. The purchase price cannot be returned for goods damaged or destroyed during transport due to the use of unsuitable packaging.
4.3. Instruction on the seller's responsibility for product defects according to §§ 622 and 623 of the Civil Code (Act No. 40/1964 Coll. as amended):
If it is a defect that can be removed, the buyer has the right to have it removed free of charge, on time and properly. The seller is obliged to remove the defect without undue delay.
Instead of removing the defect, the buyer can demand the replacement of the item, or if the defect concerns only a part of the item, the replacement of the part, if this does not result in unreasonable costs for the seller considering the price of the goods or the severity of the defect.
The seller can always replace the defective item with a faultless one instead of removing the defect, if this does not cause serious difficulties for the buyer.
If it is a defect that cannot be removed and which prevents the item from being properly used as a defect-free item, the buyer has the right to exchange the item or withdraw from the contract. The same rights belong to the buyer if the defects can be removed, but if the buyer (customer) cannot properly use the item due to the reappearance of the defect after repair or due to a larger number of defects.
If there are other non-removable defects, the buyer (customer) has the right to a reasonable discount from the price of the item.
4.4. Possibilities and conditions of dispute resolution through the system of alternative dispute resolution
According to Act no. 391/2015 Coll. on the alternative resolution of consumer disputes as amended, the consumer has the right to turn to the relevant entity of alternative dispute resolution (hereinafter ARS), if the seller has responded negatively to his request to remedy the violation of his consumer rights, or has not responded to his request for more than 30 days. The consumer has the right to choose the ARS entity.
Alternative dispute resolution can only be used by a consumer who is a natural person who, when concluding and fulfilling a consumer contract, does not act within the scope of his business activity, employment or profession. Alternative dispute resolution applies only to disputes between the consumer and the seller, the value of which exceeds 20 euros, resulting from a consumer contract concluded at a distance.
You can find contacts to the relevant ARS entities and other important information about alternative dispute resolution on the website of the Ministry of the Economy of the Slovak Republic: https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1
The consumer can use the online dispute resolution platform, which is available on the website http://ec.europa.eu/consumers/odr/, to submit a proposal for an alternative resolution of their dispute.
5. Protection of personal data
Pursuant to Act no. 122/2013 Coll. on the protection of personal data as amended, we inform you that by sending an order, you, as our customer, allow the company A-knihy s. r. about. as a data administrator, recorded, processed or used your personal data (name, address, phone number, fax, e-mail, in the case of legal entities also ID number, VAT number, bank account), in accordance with this law, for the purpose of sending goods, offer letters . Provision of personal data is voluntary. At any time, you can request the deletion or modification of the personal data provided by you via e-mail. We record your data for 5 years. If there is a change in your data, please let us know! This information is necessary for the identification of the buyer and we use it for the purpose of delivering the goods, communicating with the customer, they will enable us to carry out the necessary accounting operations, prepare a tax document, or identify your payment via bank transfer. They are stored in a protected database on our server so that you do not have to re-enter them every time you visit. They are also necessary for our accounting and invoicing system.
We do not provide your data to any other entities, with the exception of organizations with which cooperation is necessary for the correct processing of your order. These are mainly banks (providing your name in some cases) and delivery services (delivery address). However, this data is always provided once for the processing of your specific order. We do not sell, rent or otherwise provide the database to any third party.
6. Final provisions
1. These GTC are an integral part of the purchase contract concluded between the company A-knihy, s.r.o., Robotnícka 10065/1D, 036 01 Martin, Slovakia as the seller and its customer - a natural person, and are binding on both parties. Legal relations established by the purchase contract will be governed by the provisions of the purchase contract (i.e. the binding order and order confirmation, or individually agreed terms), the provisions of these General Terms and Conditions and relevant legal regulations.
2. If the customer/buyer is a legal entity, the commercial relationship between the seller and the buyer is governed by the Commercial Code.
The company A-knihy, s.r.o. reserves the right to unilaterally change or supplement these GTC. Any changes to these General Terms and Conditions take effect on the day of their publication on the website https://www.a-knihy.sk. Legal relationships arising from the purchase contract are always governed by the General Terms and Conditions effective at the time of the binding order for the goods.
These General Terms and Conditions enter into force on June 29, 2022.